In times of uncertainty surrounding travel, the safety of our guests, our staff, and our families is our top priority.
As a Hospitality Company operating in five states, we are actively monitoring the Coronavirus (COVID-19) and taking measures on a daily basis to ensure that we meet the latest guidelines on cleaning, sanitation, and hygiene practices provided by the Centers for Disease Control and Prevention (CDC) as well as the World Health Organization (WHO).
COMMITMENT TO OUR GUESTS
We always provide the highest standard of cleanliness and want you to feel safe and at ease when staying with us. However, if you need to change your travel plans, we understand. Stoney Creek Hospitality will waive all cancelation fees on existing hotel reservations and conference events that are scheduled to arrive on or before May 31, 2020.
COMMITMENT TO OUR STAFF
Every morning we meet with our teams to provide them with the latest information available to help keep them safe and discuss any updates about COVID-19. We are providing CDC recommended cleaning supplies, gloves, and hand sanitizers needed by all team members as well as increasing the frequency of cleaning our public spaces. Additionally, all employees have been instructed to stay home if they are not feeling well.
COMMITMENT TO OUR FAMILIES
YOU ALL are our family! We will do everything in our power to keep you safe through these challenging times. Know that Stoney Creek Hospitality will be here when you, your co-workers, your friends, and your families are ready to travel.
SMART TRAVEL REWARDS
We know that earning Smart Travel Rewards Points and Tiers is an important way we show appreciation for your loyalty. We also understand the need to stay home with loved ones during this unprecedented time.
- Member points will not expire unless there is no point earning activity for a period of 24 months
- Status level downgrades will be suspended until January 2022
In the best interest of our guests and employees, the Grand Lodge Hotel and Waterpark is temporarily closed.
Due to COVID-19 mandates, some hotel facilities or services will not be available until further notice. Current closures at all properties include: pool, fitness center, hotel bar, and breakfast.
We are very appreciative of the overwhelming support we have received. As more information becomes available, we will continue to update this page to support the safety and well-being of our guests.